Privacy policy

Information you provide

We may collect your name, email address, telephone number, account information, appointment requests, customer service messages, and other information you submit through our website.

If you proceed to a clinical assessment or healthcare service, additional information may be collected by the responsible healthcare provider, pharmacy, or authorized service partner.

Payment information

Payments may be processed through third-party payment processors. The information collected depends on the payment method and checkout process. Full payment card information may be handled directly by the payment processor rather than stored by Stakt.

Information collected automatically

When you visit our website, we may collect IP addresses, browser and device information, pages visited, referring websites, timestamps, and information about how you interact with our website.

Cookies and similar technologies may also collect information as described in our Cookie Preferences notice.

Information received from service partners

Where appropriate, we may receive limited information from providers, pharmacies, laboratories, payment processors, or fulfillment partners to coordinate requested services, confirm transaction status, provide customer support, or communicate delivery updates.

We may use information to:

• Respond to inquiries and provide customer support.
• Connect customers with independent healthcare providers and pharmacies.
• Coordinate requested services and related communications.
• Process payments and maintain transaction records.
• Manage accounts and service requests.
• Operate, maintain, and secure our website.
• Understand website performance using permitted analytics.
• Send service-related messages and, where permitted, marketing communications.
• Prevent fraud, enforce our terms, and comply with applicable law.

We will not use information for materially different purposes without providing any notice or obtaining any consent required by law.

We may disclose information, where appropriate and legally permitted, to:

Healthcare providers and pharmacies. To facilitate requested evaluations, treatment, prescriptions, and fulfillment.

Technology and service providers. To host our website, maintain systems, provide customer support, process payments, and deliver authorized services.

Laboratories and fulfillment partners. To coordinate services that you request and support associated logistics.

Professional advisers. To obtain legal, accounting, compliance, and other professional assistance.

Legal and safety recipients. When disclosure is required by law or is otherwise permitted to address fraud, security, legal claims, or threats to safety.

Business transaction participants. In connection with a proposed or completed merger, acquisition, financing, or sale of assets, subject to applicable privacy requirements.

Service providers receiving personal information on our behalf must be subject to appropriate contractual and legal restrictions.

We do not sell personal information for money and do not authorize third parties to use personal information for their own independent marketing.

We do not intend to disclose sensitive health information, clinical intake answers, diagnoses, prescriptions, or treatment details to advertising platforms or use them to create advertising audiences.

Certain state privacy laws define some advertising-related disclosures as “sharing” or a “sale,” even when no money changes hands. Where those laws apply, we will honor applicable rights and provide required opt-out mechanisms.

We may use essential cookies to operate our website and, where permitted, analytics or advertising technologies to understand website performance and measure marketing.

Nonessential technologies will be governed by applicable consent requirements and your selections in our Cookie Preferences settings.

We do not intend to allow advertising pixels to transmit sensitive health information to third parties. Our actual website configuration must reflect this commitment.

We maintain reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure.

No online service can guarantee absolute security. Please use appropriate care when sharing personal information and protect your account credentials.

We retain information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, contractual, security, and record-retention requirements.

Medical records maintained by independent healthcare providers or pharmacies may be subject to separate retention rules.

Depending on your state and the information involved, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also have rights to opt out of certain targeted advertising or disclosures defined by law as a sale or sharing of personal information.

We will verify your identity and respond to requests within the time required by applicable law. Where a request cannot be fulfilled, we will explain the applicable reason and any available appeal rights.

To exercise a privacy right, contact support@stakthealth.com.

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages. Service-related communications may still be sent when appropriate.

Our website may link to patient portals, providers, pharmacies, laboratories, payment processors, and other third-party services. Those services may maintain their own privacy policies and legal obligations.

Review the applicable notices before submitting information to a third-party service.

Our services are intended for adults aged 18 and older unless a particular service expressly provides otherwise in compliance with applicable law.

We do not knowingly collect children’s personal information online in violation of applicable law.

We may update this policy periodically. Changes will be posted on this page with a revised effective date.

Stakt Health

Privacy inquiries: support@stakthealth.com