Returns & refunds policy

All treatment decisions are made by the independent licensed healthcare provider evaluating you. Submitting an assessment or paying for a service does not guarantee that treatment or a prescription will be approved.

If a provider determines that treatment is not appropriate, any refund will be handled according to the refund terms presented when you purchased the service.

Where the applicable offer expressly provides a full refund following a declined treatment, the eligible payment will be refunded in accordance with those terms.

Any applicable exceptions or nonrefundable charges must be clearly disclosed before purchase and comply with applicable law.

Once a prescription medication has been dispensed, it generally cannot be returned to inventory or resold. For safety reasons, we do not accept returns of dispensed prescription medications except where an applicable law or authorized pharmacy process requires otherwise.

If your order arrives damaged, incorrect, incomplete, or unusable, contact us promptly. We will coordinate with the responsible pharmacy or fulfillment partner to review the issue and determine an appropriate resolution.

Do not use medication that appears damaged, contaminated, or improperly packaged. Contact your pharmacist or healthcare provider for guidance.

If you experience a delivery or order problem, email support@stakthealth.com with your order number, the date of purchase, and a description of the issue.

Please report problems as soon as reasonably possible so the responsible pharmacy or fulfillment partner can investigate.

Depending on the circumstances and applicable law, a resolution may include replacement, reshipment, correction, or a refund.

Refund eligibility for consultations, laboratory services, administrative services, and other purchased services depends on the terms disclosed before purchase, whether the service has been performed, and applicable law.

Services already completed may not be eligible for a refund except where required by law or expressly provided in the applicable purchase terms.

If your purchase includes a recurring plan, the billing amount, frequency, renewal terms, and cancellation process will be presented before enrollment.

You may cancel future renewals through the applicable account or patient portal, or by contacting support@stakthealth.com, subject to the cancellation terms disclosed at enrollment.

Unless the applicable plan terms or law provide otherwise, cancellation stops future renewals but does not automatically refund a billing period already started or reverse an order already dispensed.

Any nonprescription products or other physical goods offered by Stakt will be subject to the applicable product-specific return terms presented before purchase.

Nothing in this policy limits a consumer’s rights under applicable law.

Approved refunds will generally be issued to the original payment method, unless another method is required or agreed upon.

The time required for funds to appear in your account depends on the payment processor and financial institution.

If you believe a charge is incorrect, contact us so we can review the transaction.

Email with your order number and a description of your request.

Please do not send detailed medical records or sensitive clinical information through ordinary email.

Stakt Health Billing Support — support@stakthealth.com